Home care agency

Head Office

Also known as Mercylink Care Services Ltd

Mercylink House, 1048 High Road, Chadwell Heath, Romford, RM6 4BB

CQC overall ratingGoodLatest inspection report: 6 July 2023

This rating comes from the Care Quality Commission. View the official CQC record ↗

CQC ratings

The overall rating and the five key questions from the most recent published inspection (6 July 2023).

OverallGood

SafeGood

EffectiveGood

CaringGood

ResponsiveGood

Well-ledGood

Rating history

Every CQC rating Head Office has been given, in date order. When a newer inspection is published, it is added here.

Scale: 4 = Outstanding, 3 = Good, 2 = Requires improvement, 1 = Inadequate. Gaps are dates with no published rating for that question.

Provider & ownership history

Who is registered to run this service, and how that has changed.

CurrentOperated by Mercylink Care Services Ltd · registered since 6 July 2018

Services & regulated activities

Service types

Domiciliary care service
Supported living service

Regulated activities

Personal care

Who they care for

Children 0-18 years
Dementia
Learning disabilities or autistic spectrum disorder
Mental Health
Older People
Physical Disability
Sensory Impairment
Younger Adults

Specialisms

Caring for children (0 - 18yrs)|Sensory impairments|Caring for adults under 65 yrs|Dementia|Learning disabilities|Mental health conditions|Caring for adults over 65 yrs|Substance misuse problems|Physical disabilities

Other home care agencies in Redbridge

Medicare Link Limited

Ilford

23 March 2026

Home care agencyGood

White Oak Care Limited

Ilford

2 January 2026

Home care agencyGood

Manford Deluxe Care Limited

Dennyson Care Limited

Ilford

14 July 2025

All home care agencies in Redbridge

More care services in Redbridge

The Palms Medical Centre

Ilford

27 March 2026

Home care agencyGood

Medicare Link Limited

14 January 2026 19 beds

Home care agencyGood

White Oak Care Limited

Ilford

2 January 2026

All care services in Redbridge

Frequently asked questions

What is Head Office's CQC rating?

Head Office has a CQC overall rating of Good. The service is performing well and meeting expectations. The CQC scale is Outstanding, Good, Requires improvement and Inadequate.

When was Head Office last inspected?

Head Office's most recent CQC inspection report was published on 6 July 2023. Ratings can change at the next inspection.

Is this the official CQC rating?

Yes — the rating shown comes from the Care Quality Commission's open data. InspectedCare is an independent site and is not affiliated with the CQC. You can view the official record on cqc.org.uk.

Where is Head Office?

Head Office is in Redbridge, England.

About this information. Ratings reflect the most recent published CQC inspection (6 July 2023) and may not reflect current conditions. InspectedCare is independent and not affiliated with the CQC or NHS. The authoritative record is at cqc.org.uk. Data © Care Quality Commission, licensed under the Open Government Licence v3.0. Request a correction.